Hi Naeemullah, I appreciate your concerns and your kind words for me. You do realize that we admins do not get paid for monitoring and administering the servers, we volunteer our work. You have some valid concerns but at the same time we can't spend all our own money for the pleasure of others, although we do
You yourself have said that you do not pay for your own game. I personally try to donate more than the cost of the actual game to keep our servers running every month. That should tell you something right there. If you ever check the donations, we admins are the ones that actually donate to keep the server running. We are not offering a paid service, in other words if you want to play and have fun on our servers, you don't have to pay. So therefore it is unsettling to me when players complain that we are not doing our jobs.
If we ban a player for hacking and he shares the same CD key or IP as you, unfortunately you get banned as well, the solution to this of course is to purchase your own CD key, that would solve everything! So you see it isn't our fault this happens. WE do however try not to permanent ban players that share their CD keys but then we get complaints that we let hacker back in. You see what a conundrum that causes?
We do not rely solely on our software (which cost money) to monitor our servers although it helps. You are right about scores, if I see a player with a high score I am going to look at that player, what you don't see is, we look up that players stats and look for anything out of the ordinary. One thing a good admin has to do is distinguish a very good player from a player that is cheating. A lot of these player that others complain about have literally thousands and thousands of hours playing, they are good because they have a lot of experience
You are right about duplicate keys, there are keys that have over a 1000 players using same key. We do our best to make sure innocent players don't get banned as well. Once again, the solution to this is to buy your own key.
I respect your knowledge and professionalism, I am sorry you feel the way you do and feel you were wronged by us admins, but I promise we do the best we can do, some of us have jobs and lives outside of this game. I am sure if we actually offered a paid service, things would be better, but that is not the case, this is just a game for people to entertain themselves and have fun with
There are plenty of servers to play on, I know ours is the best

but you can't blame us for you not wanting to buy your own game.
Thanks for the feedback.
P.S. We do use Facebook and this forum for correspondence, the admins have the right to put in personal information or not. I personally I have got harassed and stalked through Facebook from angry people. You really can't expect everyone to put all their personal information out there, especially when most of the crazy angry people don't.